SURVEY
Step 1 of 8
Site Survey & Specification
Planning & preparation
Our engineers assess your kitchen layout, utilities and operational needs to ensure the correct RATIONAL solution is specified.
Lifecycle Management
Every Stage Managed. Every Asset Accounted For.
A single accountable partner for the full life of your RATIONAL estate — from specification through to decommissioning. UK and Republic of Ireland.
A Deliverable at Every Stage.
Every step of your equipment lifecycle comes with defined outputs, documented outcomes and clear accountability.
01
SURVEY
Site Survey & Specification
- Written kitchen assessment report
- Equipment specification document
- Compliance & utilities checklist
02
SUPPLY
Supply & Storage
- Confirmed delivery schedule
- Secure pre-installation storage
- Chain of custody documentation
03
INSTALLATION
Installation & Commissioning
- Commissioning certificate
- Operator handover & training
- Day-one compliance sign-off
04
MAINTENANCE
Planned Maintenance
- Annual service schedule
- Written service report per visit
- Gas safety & compliance certificate
05
MONITORING
Performance Monitoring
- Periodic performance reports
- Anomaly alerts & recommendations
- Estate-wide trend analysis
06
REPAIRS
Repairs & Parts
- Fast-response engineer dispatch
- Genuine RATIONAL parts used
- Repair record & warranty documentation
07
MODIFICATION
Bespoke Modifications
- In-house fabrication design brief
- Custom modification build & fit
- Post-modification performance check
08
DECOMMISSION
End-of-Life Decommissioning
- Safe removal & site reinstatement
- Waste disposal certification
- End-of-life asset report
The Numbers Behind the Service.
Delivering consistent, accredited RATIONAL support across the UK & Republic of Ireland — at the scale multi-site operators demand.
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Sites Supported
Across the UK & Republic of Ireland
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Jobs Completed Annually
Planned, reactive & compliance work
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Years of Experience
Commercial kitchen industry specialists
From Blueprint to Bespoke. In-House.
R-TEC is the only RATIONAL Technical Service Provider in the UK with its own fabrication facility. Modifications, custom builds and urgent metalwork happen on our floor — not a subcontractor's. That means faster turnaround, tighter quality control and no third-party delays.
- Only UK RATIONAL service provider with in-house fabrication
- Custom modifications designed and built to spec
- No third-party delays on bespoke work
- Direct quality control from design to installation
UK based
In-house RATIONAL fabrication
How We Onboard You
A proven four-stage process that takes you from first conversation to active lifecycle management — typically inside 90 days.
01
Week 1
Discovery Call
A no-obligation conversation to understand your estate, current service arrangements and operational priorities.
- Scope outline
- Initial asset summary
02
Week 2-3
Estate Audit
On-site surveys across a representative sample of your locations. We assess asset condition, service history, compliance status, and identify the highest-risk sites that need priority attention.
- Full asset register
- Compliance gap report
- Risk-priority site list
03
Week 4-6
Programme Design
A tailored lifecycle programme built around your estate size, geographic spread, trading hours, and response-time requirements. You get a clear commercial proposal with nothing hidden.
- Service framework
- SLA definition
- Commercial Proposal
04
Week 7+
Go-Live
Engineer mobilisation, account team introduction, first scheduled site visits, and access to your reporting dashboard. From this point you have one partner managing the full RATIONAL lifecycle.
- Engineer deployment
- Named account manager
- Reporting dashboard access