SURVEY
Step 1 of 8
Site Survey & Specification
Planning & preparation
Our engineers assess your kitchen layout, utilities and operational needs to ensure the correct RATIONAL solution is specified.
Lifecycle Management
Every Stage Managed. Every Asset Accounted For.
A single accountable partner for the full life of your RATIONAL estate — from specification through to decommissioning. UK and Republic of Ireland.
A Deliverable at Every Stage.
Every step of your equipment lifecycle comes with defined outputs, documented outcomes and clear accountability.
01
SURVEY
Site Survey & Specification
- Written kitchen assessment report
- Equipment specification document
- Compliance & utilities checklist
02
SUPPLY
Supply & Storage
- Confirmed delivery schedule
- Secure pre-installation storage
- Chain of custody documentation
03
INSTALLATION
Installation & Commissioning
- Commissioning certificate
- Operator handover & training
- Day-one compliance sign-off
04
MAINTENANCE
Planned Maintenance
- Annual service schedule
- Written service report per visit
- Gas safety & compliance certificate
05
MONITORING
Performance Monitoring
- Periodic performance reports
- Anomaly alerts & recommendations
- Estate-wide trend analysis
06
REPAIRS
Repairs & Parts
- Fast-response engineer dispatch
- Genuine RATIONAL parts used
- Repair record & warranty documentation
07
MODIFICATION
Bespoke Modifications
- In-house fabrication design brief
- Custom modification build & fit
- Post-modification performance check
08
DECOMMISSION
End-of-Life Decommissioning
- Safe removal & site reinstatement
- Waste disposal certification
- End-of-life asset report
The Numbers Behind the Service.
Delivering consistent, accredited RATIONAL support across the UK & Republic of Ireland — at the scale multi-site operators demand.
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Sites Supported
Across the UK & Republic of Ireland
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Jobs Completed Annually
Planned, reactive & compliance work
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Years of Experience
Commercial kitchen industry specialists
From Blueprint to Bespoke. In-House.
R-TEC is the only RATIONAL Technical Service Provider in the UK with its own fabrication facility. Modifications, custom builds and urgent metalwork happen on our floor — not a subcontractor's. That means faster turnaround, tighter quality control and no third-party delays.
- Only UK RATIONAL provider with in-house fabrication
- Custom modifications designed and built to spec
- No third-party delays on bespoke work
- Direct quality control from design to installation
UK & Republic of Ireland
In-house RATIONAL fabrication
R-TEC manages our entire RATIONAL estate across every site in the group. One account manager, one service schedule, one report. It's the single most effective change we've made to our kitchen operations.
Multi-Site Hospitality Group
91%
First-Visit Fix Rate
16hr
average engineer attendance
100%
RATIONAL Approved
How We Onboard You
A proven four-stage process that takes you from first conversation to active lifecycle management — typically inside 90 days.
01
Week 1
Discovery Call
A no-obligation conversation to understand your estate, current service arrangements and operational priorities.
- Scope outline
- Initial asset summary
02
Week 2-3
Estate Audit
On-site surveys across a representative sample of your locations. We assess asset condition, service history, compliance status, and identify the highest-risk sites that need priority attention.
- Full asset register
- Compliance gap report
- Risk-priority site list
03
Week 4-6
Programme Design
A tailored lifecycle programme built around your estate size, geographic spread, trading hours, and response-time requirements. You get a clear commercial proposal with nothing hidden.
- Service framework
- SLA definition
- Commercial Proposal
04
Week 7+
Go-Live
Engineer mobilisation, account team introduction, first scheduled site visits, and access to your reporting dashboard. From this point you have one partner managing the full RATIONAL lifecycle.
- Engineer deployment
- Named account manager
- Reporting dashboard access